Our Personal Touch Monogramming Inc. (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, website, or interact with us through other means, including by phone, email, or automated systems.
1. Information We Collect
We may collect the following types of information:
-Personal Information: Name, email address, phone number, billing/shipping address, and other contact details.
-Order Details: Product preferences, sizes, quantities, and design specifications.
-Payment Information: Credit card or other payment details (processed securely via third-party providers).
-Usage Information: Information automatically collected when you visit our website, such as your IP address, browser type, and interaction with the site.
2. How We Use Your Information
We may use your information to:
-Fulfill orders and provide services
-Communicate with you about orders, updates, and promotions
-Respond to inquiries or customer service requests
-Improve our products, services, and website
-Comply with legal and regulatory requirements
3. AI and Automated Communication Notice
We may use AI-powered systems to assist in communicating with our customers. This includes appointment reminders, customer service responses, and promotional messages sent via email, SMS, or other digital channels. These tools are designed to enhance your experience and ensure you receive timely and helpful responses.
4. SMS Consent & Opt-In Policy
When providing your phone number on our website or forms, you may be asked to check a box to consent to receiving text messages from Our Personal Touch Monogramming Inc.
By checking the box and submitting your information, you agree to receive recurring marketing and transactional text messages (e.g., order updates, special offers) from us at the phone number provided. Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by replying “STOP” to any message.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with third-party service providers only when necessary to:
-Process payments
-Deliver orders
-Send emails or SMS messages on our behalf
-Analyze website traffic or performance
All such providers are required to keep your information secure and confidential.
6. Your Choices
You can:
-Opt out of promotional emails by clicking the unsubscribe link in any message
-Reply “STOP” to unsubscribe from SMS messages
-Contact us to update or correct your personal information
-Request deletion of your data, where applicable
7. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Our Personal Touch Monogramming Inc.
410 SW Black Butte Blvd
Redmond, OR 97756
Phone: (541) 548-2615
Email: info@ourpersonaltouch.com
